--- title: CareVoice - Health Engagement that is good for your business description: CareVoice is a global Embedded Health Orchestrator with the mission to Orchestrate health services & user experience, Engage & Delight customers. Together with Life & Health insurers. Our platform CareVoiceOS is designed to drive measurable ROI while transforming the health and wellness experience for insurance customers. With maximized engagement, configurable experience, and flexible rollout, CareVoiceOS can help insurers to scale solutions 
with positive impact to their business. --- [![CareVoice](https://www.thecarevoice.com/hubfs/Company%20logo%20(1).png)](https://www.thecarevoice.com/home) - [Product](https://www.thecarevoice.com/product?hsLang=en) - [How We Work](https://www.thecarevoice.com/how-we-work?hsLang=en) - [Company](https://www.thecarevoice.com/company?hsLang=en) - [Contact Us](https://www.thecarevoice.com/contact?hsLang=en) [GET A DEMO](https://www.thecarevoice.com/contact?hsLang=en) ![](https://www.thecarevoice.com/hubfs/Layer_9.png) ## Health Engagement that is good for your business Health and Wellness solutions enable increased long-term customer value through health engagement. [CONTACT US](https://www.thecarevoice.com/contact?hsLang=en) [LEARN MORE](https://www.thecarevoice.com/home#GetStarted) #### Insurers using CareVoiceOS solutions see a clear link to ROI # 30-70% MAU Engagement in 2024 # 7-15% Improvement in Persistency (Retail Life Business) ## Good for business in principle, but difficult for teams' execution Insurers anticipate or face a **myriad of challenges** implementing health and wellness customer programs. ![PainPoints_Web](https://www.thecarevoice.com/hubfs/PainPoints_Web.png "PainPoints_Web") ![PainPoints_Phone-1](https://www.thecarevoice.com/hs-fs/hubfs/PainPoints_Phone-1.png?width=645&height=2000&name=PainPoints_Phone-1.png "PainPoints_Phone-1") Introducing CareVoiceOS ## Maximized Engagement, Configurable Experience, Flexible Rollout Solution #### ![1](https://www.thecarevoice.com/hs-fs/hubfs/1.jpg?width=870&height=570&name=1.jpg) #### Customer Engagement Digital Health and Wellness solution built on core engagement framework with personalization. #### ![2](https://www.thecarevoice.com/hs-fs/hubfs/2.jpg?width=870&height=570&name=2.jpg) #### Health Journeys Adapt to customer and population needs using configurable solutions assembled with our library of journeys. #### ![3](https://www.thecarevoice.com/hs-fs/hubfs/3.jpg?width=870&height=570&name=3.jpg) #### UI & Front-end Advanced UI matching, flexible front-end & deployment options supporting varying insurer environments and channels. [FIND OUT MORE](https://www.thecarevoice.com/product?hsLang=en) Results ## With CareVoiceOS, insurers can scale solutions with positive impact to their business ![](https://www.thecarevoice.com/hs-fs/hubfs/Layer_5.png?width=438&height=438&name=Layer_5.png) ### Customer Satisfaction ![](https://www.thecarevoice.com/hs-fs/hubfs/Card1.png?width=500&height=105&name=Card1.png) ![](https://www.thecarevoice.com/hs-fs/hubfs/Card2.png?width=500&height=105&name=Card2.png) NPS = 43, \*Note: Net Promoter Score benchmarks: 0-30; 30-70; 70-100 are defined respectively as Good, Great and Excellent NPS scores/Usability > 8 / 10 ### Economic impact ![](https://www.thecarevoice.com/hs-fs/hubfs/Card3.png?width=500&height=105&name=Card3.png) ![](https://www.thecarevoice.com/hs-fs/hubfs/Card4.png?width=500&height=105&name=Card4.png) ![](https://www.thecarevoice.com/hs-fs/hubfs/Card5.png?width=500&height=121&name=Card5.png) ![](https://www.thecarevoice.com/hs-fs/hubfs/Card6.png?width=500&height=121&name=Card6.png) ![](https://www.thecarevoice.com/hs-fs/hubfs/Isolation_Mode.png?width=438&height=438&name=Isolation_Mode.png) ![Isolation_Mode](https://www.thecarevoice.com/hs-fs/hubfs/Isolation_Mode.png?width=438&height=438&name=Isolation_Mode.png "Isolation_Mode") ### Economic Impact ![Card3](https://www.thecarevoice.com/hs-fs/hubfs/Card3.png?width=500&height=105&name=Card3.png "Card3") ![Card4](https://www.thecarevoice.com/hs-fs/hubfs/Card4.png?width=500&height=105&name=Card4.png "Card4") ![Card5](https://www.thecarevoice.com/hs-fs/hubfs/Card5.png?width=500&height=121&name=Card5.png "Card5") ![Card6](https://www.thecarevoice.com/hs-fs/hubfs/Card6.png?width=500&height=121&name=Card6.png "Card6") Our Product ## The new version of CareVoiceOS is now available to  EASE  the design and rollout of  WINNING  embedded health solutions for Life and Health insurers, in as  FAST  as 2 weeks. [FIND OUT MORE](https://www.thecarevoice.com/product?hsLang=en) ## We continue to build and expand our Library of Health Journeys ![JourneyLibrary_Web (Nov25)](https://www.thecarevoice.com/hs-fs/hubfs/JourneyLibrary_Web%20(Nov25).png?width=1054&height=400&name=JourneyLibrary_Web%20(Nov25).png "JourneyLibrary_Web (Nov25)") ![JourneyLibrary_Phone (Nov25)](https://www.thecarevoice.com/hs-fs/hubfs/JourneyLibrary_Phone%20(Nov25).png?width=588&height=804&name=JourneyLibrary_Phone%20(Nov25).png "JourneyLibrary_Phone (Nov25)") ## Our Ecosystem Partners ![](https://www.thecarevoice.com/hs-fs/hubfs/Frame%20158.png?width=796&height=222&name=Frame%20158.png) ![Our Ecosystem Partners - Phone](https://www.thecarevoice.com/hs-fs/hubfs/Our%20Ecosystem%20Partners%20-%20Phone.png?width=588&height=684&name=Our%20Ecosystem%20Partners%20-%20Phone.png "Our Ecosystem Partners - Phone") Solution Showcase ## MetLife 360Health ![Cover Areas Block](https://www.thecarevoice.com/hs-fs/hubfs/Cover%20Areas%20Block.png?width=407&height=36&name=Cover%20Areas%20Block.png "Cover Areas Block") ![Metlife](https://48759155.fs1.hubspotusercontent-na1.net/hub/48759155/hubfs/Screens2.jpg?width=1200&length=1200&name=Screens2.jpg) ![Metlife2](https://48759155.fs1.hubspotusercontent-na1.net/hub/48759155/hubfs/Metlife2.jpg?width=1200&length=1200&name=Metlife2.jpg) CONTACT US FOR A DEMO ROI ## Health Engagement that is good for your business Health and Wellness solutions enable increased long-term customer value through health engagement. #### Insurers using CareVoiceOS solutions see a clear link to ROI # 30-70% MAU Engagement in 2024 # 7-15% Improvement in Persistency (Retail Life Business) Our Customers ## Some of our collaboration with Life and Health insurers across the globe ![](https://www.thecarevoice.com/hubfs/map.jpg) ![AuraRebelo](https://www.thecarevoice.com/hs-fs/hubfs/AuraRebelo.png?width=278&height=280&name=AuraRebelo.png "AuraRebelo") “CareVoice has been instrumental in translating Prudential's total wellness vision into reality by contributing to the delivery of Fully SuperApp, offering a holistic wellness user experience across physical, mental and financial wellness. CareVoice's service ecosystem and data orchestration. its engagement framework as well as its continuous upgrade and innovation with evolving ecosystem are three critical capabilities for Fully Wellness Ecosystem to continuously expand the values for Prudential, its other business partners and their respective customers.”   **Aura Rebel** CEO of Fully Wellness Ecosystem at Prudential International Insurance Testimonials ## What our customers say ![Logo_Prudential](https://www.thecarevoice.com/hubfs/Logo_Prudential.png) ![“](https://www.thecarevoice.com/hs-fs/hubfs/%E2%80%9C.png?width=45&height=32&name=%E2%80%9C.png) “CareVoice has been instrumental in translating  Prudential's total wellness  vision into reality by contributing to the delivery of  Fully SuperApp , offering a holistic wellness user experience across physical, mental and financial wellness. CareVoice's  service ecosystem and data orchestration . its  engagement framework  as well as its  continuous upgrade and innovation  with evolving ecosystem are three critical capabilities for Fully Wellness Ecosystem to continuously expand the  values for Prudential , its other business partners and their respective customers.” ![AuraRebelo_rounded](https://www.thecarevoice.com/hs-fs/hubfs/AuraRebelo_rounded.png?width=79&height=80&name=AuraRebelo_rounded.png) **Aura Rebelo** CEO of Fully Wellness Ecosystem at Prudential International Insurance ![Logo_AXA](https://www.thecarevoice.com/hubfs/Logo_AXA.png) ![“](https://www.thecarevoice.com/hs-fs/hubfs/%E2%80%9C.png?width=45&height=32&name=%E2%80%9C.png) “Together with CareVoice, we have designed and launched The AXA - Global Healthcare app. The app integrates access to virtual healthcare services, insurance policy management, and personalised wellbeing features to help our international private healthcare customers effortlessly manage their health journey all in one place. The seamless digital experience not only benefits our customers, but it also simplifies our internal processes for our colleagues too.   The flexibility of the app’s design and build ensures that we can adapt to different insurance and wellness products, and tailor it for our consumer and business customers. Working with CareVoice has been key in accelerating our digital health strategy.” ![Sebastian Judez](https://www.thecarevoice.com/hs-fs/hubfs/Sebastian%20Judez.png?width=79&height=80&name=Sebastian%20Judez.png) **Sebastian Judez** Global Head of Product and Proposition at AXA Global HealthCare ![Logo_AXA](https://www.thecarevoice.com/hubfs/Logo_AXA.png) ![“](https://www.thecarevoice.com/hs-fs/hubfs/%E2%80%9C.png?width=45&height=32&name=%E2%80%9C.png) “The launch of our new all-in-one app is a major milestone in our mission to lead innovation within the international health and wellbeing space. This app represents the first steps in our journey towards preventative healthcare, offering advanced tools that streamline health management while supporting physical and mental wellbeing. By integrating access to insurance, virtual care, and wellbeing services, we are dedicated to making global healthcare more accessible, seamless, and holistic for our members. Our goal is to protect and enhance their life journeys, no matter where they are in the world.” ![Xavier Lestrade](https://www.thecarevoice.com/hs-fs/hubfs/Xavier%20Lestrade.png?width=79&height=80&name=Xavier%20Lestrade.png) **Xavier Lestrade** CEO AXA Global Healthcare [*Source*](https://www.insurtechinsights.com/axa-global-healthcare-unveils-all-in-one-app-to-transform-health-and-wellbeing-management/?utm_source=linkedin&utm_medium=organic&utm_campaign=news) ![Logo_Metlife](https://www.thecarevoice.com/hubfs/Logo_Metlife.png) ![“](https://www.thecarevoice.com/hs-fs/hubfs/%E2%80%9C.png?width=45&height=32&name=%E2%80%9C.png) “360Health is more than a platform—it’s a commitment to supporting our customers’ health and wellbeing at every step of their journey. This recognition highlights our dedication to innovation, collaboration, and creating meaningful connections with those we serve.” ![image 31](https://www.thecarevoice.com/hs-fs/hubfs/image%2031.jpg?width=1920&height=1080&name=image%2031.jpg)**CX Award - MIT Sloan Management Review**   [*Source*](https://www.linkedin.com/posts/metlife-gulf_360health-innovation-mitsloancxawards-activity-7265257649712041984-tQBg/)   ![Logo_Cigna](https://www.thecarevoice.com/hubfs/Logo_Cigna.png) ![“](https://www.thecarevoice.com/hs-fs/hubfs/%E2%80%9C.png?width=45&height=32&name=%E2%80%9C.png) “The COVID-19 pandemic has impacted Hong Kong people from all walks of life. For women in Hong Kong this has meant juggling multiple roles and often involves having to manage the pressures created by family and work related stress. Our partnership with The CareVoice enables us to provide services that are tailored to support the specific needs of women in Hong Kong. This will help them protect their own health so that they are better equipped to cope with unexpected challenges in life such as hospitalization, dealing with cancer treatment, or pregnancy related issues.” ![Julian Mengual](https://www.thecarevoice.com/hs-fs/hubfs/Julian%20Mengual.png?width=79&height=80&name=Julian%20Mengual.png) **Julian Mengual** Chief Executive Officer, South East Asia & Regional Health Solutions at Cigna ![Logo_Generali](https://www.thecarevoice.com/hubfs/Logo_Generali.png) ![“](https://www.thecarevoice.com/hs-fs/hubfs/%E2%80%9C.png?width=45&height=32&name=%E2%80%9C.png) “Insurers also can buy into adjacent verticals - namely HealthTech or health service aggregators - with advanced customer journey orchestration to make navigating the ecosystem purpose-driven (Care or Cure). CareVoice and its CareVoiceOS is an example of a company that excels at enabling this.” ![Cillin OFlynn_rounded](https://www.thecarevoice.com/hs-fs/hubfs/Cillin%20OFlynn_rounded.png?width=79&height=80&name=Cillin%20OFlynn_rounded.png) **Cillin O'Flynn** General Partner, Noria Capital Former Insurance Executive, Generali # Get in touch Contact us for a demo and learn more about partnering with CareVoice to deliver business impact and solid ROI. ![](https://www.thecarevoice.com/hubfs/Layer_9.png) Copyright © 2025 The CareVoice Limited. All rights reserved.