Next-Generation CareVoiceOS Simplifying Embedded Health Solutions for Insurers

Next-Generation CareVoiceOS
Simplifying Embedded Health Solutions for Insurers
Built for Engagement & Fast to Launch

Luxembourg, Hong Kong – February 26, 2025

The CareVoice, a global leader in Embedded Health Orchestration, announces the launch of its next-generation CareVoiceOS, a platform that simplifies how insurers embed health and wellness engagement programs—delivering faster, more impactful customer experiences.

With out-of-the-box solutions and a go-live time of just two weeks, CareVoiceOS redefines expectations for insurers. Designed for seamless engagement, it offers unmatched configurability and flexibility, driving tangible business outcomes. By making health engagement more accessible, insurers can attract more customers, foster lasting relationships, and boost member satisfaction.

Many insurers struggle to implement scalable health and wellness programs—72% report difficulties adapting solutions across diverse customer bases, products, and distribution channels. CareVoiceOS tackles low engagement, health service complexity, and rollout constraints, enabling insurers to launch impactful programs quickly and effectively.

How the new CareVoiceOS Resolves Critical Challenges for Insurers

Maximized Engagement – AI-driven insights, gamification, and omnichannel tools keep users engaged with tailored experiences and rewards.
Configurable Experience – Access a library of 50+ pre-built health journeys, continuously updated with the latest health AI technologies, allowing insurers to test, adapt, and scale solutions.
Flexible Rollout – Using a zero-code Design System and Mobile SDKs, insurers can seamlessly integrate into existing apps or launch new Super Apps.

With CareVoiceOS, insurers can rapidly deploy embedded health solutions, achieve measurable business impact, and scale efficiently—transforming their health and wellness offerings with ease.

Jan Velich, Co-Founder and Chief Experience Officer at CareVoice, shares results from insurer clients: “Life and health insurers now have the tools to make health and wellness engagement seamless, scalable, and impactful. Our clients have seen a 30-70% MAU in 2024, up to 2,5 times increase in customer satisfaction, and up to 15% improvement in retention—proving the value of personalized engagement. With the new CareVoiceOS, we enable insurers to achieve these outcomes even faster, delivering on our promise to transform health engagement into a powerful business driver.”

Shane Di, Chief Product Officer at CareVoice, explains: “Building on the CareVoiceOS ecosystem of integrated health technologies, our next-generation platform adds two key differentiators— Engagement Management and Configurable Experience—that set CareVoiceOS apart. Through extensive discussions with leading insurers, we found that many existing solutions are largely static, fail to empower end-users, and rely on a one-size-fits-all approach, lacking the flexibility to address diverse and evolving needs. Effective engagement requires the ability to manage content, test strategies, and adapt experiences on the fly. The new CareVoiceOS was designed with that in mind, enabling insurers to seamlessly adjust and optimize their embedded health solutions as their business evolves, creating a personalized, engaging experience for every user."

About The CareVoice

We believe the best insurance is everyone’s own health, and so, we strive everyday to make it easy for insurers to invest in their customers’ health and to reach the expected values for all.

CareVoice launched CareVoiceOS, the first Health Operating System for insurers (2019), and enables insurers to engage with their customers through configurable user journeys that leverage an open digital health ecosystem, delivered in any front-end solutions. With teams based in Europe and Asia, The CareVoice serves insurers across Europe, the Middle East, Asia and America regions.

Graduated from SOSV-backed Orbit Startups program (2016), Ping An Tech Accelerator (2018) and Insurtech Munich Hub (2020), CareVoice received multiple awards and ranked amongst the top Global Insurtechs.

The CareVoice is backed by specialized Software, Healthtech and Insurtech VCs such as Apis Partners, LUN Partners or DNA Capital, and completed its Series A (2019) and its Series B (2024).