Limited Customer
Engagement
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Lack of customer touch points.
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Low utilization of offered value added services.
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Customers diverse and dynamic needs and expectations.
Complex management of health services & technologies
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Services delivered in silos, multiplying communication & customer onboarding efforts.
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Scouting & integrating new technologies face lack of specific required expertises and IT resources.
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Opportunity cost of missing Al innovation waves.
Challenging rollout &
constraints to scale
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Difficult to adapt to diverse products, distribution partners, and customer facing solutions.
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Insurer business, lT & data landscape is complex and requires deployment flexibility for different environments.
Customer Engagement
Digital Health and Wellness solution built on core engagement framework with personalization.
Health Journeys
Adapt to customer and population needs using configurable solutions assembled with our library of journeys.
UI & Front-end
Advanced UI matching, flexible front-end & deployment options supporting varying insurer environments and channels.
“CareVoice has been instrumental in translating Prudential's total wellness vision into reality by contributing to the delivery of Fully SuperApp , offering a holistic wellness user experience across physical, mental and financial wellness.
CareVoice's service ecosystem and data orchestration . its engagement framework as well as its continuous upgrade and innovation with evolving ecosystem are three critical capabilities for Fully Wellness Ecosystem to continuously expand the values for Prudential , its other business partners and their respective customers.”
Aura Rebelo
CEO of Fully Wellness Ecosystem at Prudential International Insurance
“Together with CareVoice, we have designed and launched The AXA - Global Healthcare app. The app integrates access to virtual healthcare services, insurance policy management, and personalised wellbeing features to help our international private healthcare customers effortlessly manage their health journey all in one place. The seamless digital experience not only benefits our customers, but it also simplifies our internal processes for our colleagues too.
The flexibility of the app’s design and build ensures that we can adapt to different insurance and wellness products, and tailor it for our consumer and business customers. Working with CareVoice has been key in accelerating our digital health strategy.”
Sebastian Judez
Global Head of Product and Proposition at AXA Global HealthCare
“The launch of our new all-in-one app is a major milestone in our mission to lead innovation within the international health and wellbeing space. This app represents the first steps in our journey towards preventative healthcare, offering advanced tools that streamline health management while supporting physical and mental wellbeing. By integrating access to insurance, virtual care, and wellbeing services, we are dedicated to making global healthcare more accessible, seamless, and holistic for our members. Our goal is to protect and enhance their life journeys, no matter where they are in the world.”
Xavier Lestrade
CEO AXA Global Healthcare
“360Health is more than a platform—it’s a commitment to supporting our customers’ health and wellbeing at every step of their journey. This recognition highlights our dedication to innovation, collaboration, and creating meaningful connections with those we serve.”
“The COVID-19 pandemic has impacted Hong Kong people from all walks of life. For women in Hong Kong this has meant juggling multiple roles and often involves having to manage the pressures created by family and work related stress. Our partnership with The CareVoice enables us to provide services that are tailored to support the specific needs of women in Hong Kong. This will help them protect their own health so that they are better equipped to cope with unexpected challenges in life such as hospitalization, dealing with cancer treatment, or pregnancy related issues.”
Julian Mengual
Chief Executive Officer, South East Asia & Regional Health Solutions at Cigna
“Insurers also can buy into adjacent verticals - namely HealthTech or health service aggregators - with advanced customer journey orchestration to make navigating the ecosystem purpose-driven (Care or Cure). CareVoice and its CareVoiceOS is an example of a company that excels at enabling this.”
Cillin O'Flynn
General Partner, Noria Capital
Former Insurance Executive, Generali